This course is designed to cover a broad range supervisory functions and performance based work processes, with everyday issues of managing/supervising as a Lead Hand in a utility’s technical trade’s work crew. Through active scenarios and industry related examples, Lead Hands will be initiated to the skill sets required of effective managers.

Participants (i.e. Lead Hands) will be presented with the skills, best practices and knowledge to improve and manage work place responsibilities and define accountabilities for supervisory roles through proven strategies with work related examples.

• Explain the fundamentals of supervisory levels and roles within the organization
• Define employees, team structures and strategies for motivating staff
• Discuss the benefits and channels of effective communication pertaining to your organization
• Describe utility processes for key areas in performance, expectations and accountabilities for Leadhands, supervisors, managers and work teams
• Discuss and define the important components of a “Tailboard Talk Sheet”, site and hazard assessments, and a strong Health and Safety system to address a Lead Hand’s “due diligence” accountabilities within a utility
• Interpret and explain skills to effectively deal within a Collective Bargaining Agreement
• Recognize the importance and usage of Time and Stress Management techniques
• Construct an effective job and business model to deal with short term and long term goals, including projects